FREQUENTLY ASKED QUESTIONS

Frequently asked questions

What are the delivery time slots and charges like?


Our delivery time slots are as follow: 1. 9am - 5pm ($6) 2. Express delivery charges within 2 hours between 9am - 5pm ($15) 3. Premium delivery charges starting from Saturday 2pm till Sunday 2pm ($25) 4. Premium Express delivery charges(Within 2 hours) starting from Saturday 2pm till Sunday 2pm ($30) 5. After office hours (9am - 5pm), Monday to Friday (6pm - 9pm), ($20), not inclusive of express charges** 6. Early Delivery Hours during Monday - Saturday 7am to 9am [must order before 5pm in the previous day] ($15) 7. Early Delivery Hours during Weekends (Sunday & Public Holidays: 7am - 9am), ($25) The delivery charges for the various areas are as follow: Sentosa, $15 Tuas Area, $20 Airline Road, $12 PSA Building, $10 Jurong Island, $20 Changi Airport, $20 Marina Bay Sands, $15 Changi Airport Cargo, $20 Locations that require us to enter ERP (Electronic Road Pricing), we will be following the charging rates accordingly to the timing we deliver** **Do note that we do not charge GST**




How can i purchase a personalized floral arrangement?


You can do so through the following steps: 1. Call us at 6659 1008 2. Drop us an email at sales@dulygift.com.sg with the various details, a) Choice of flower (inclusive of colour) b) Budget c) Delivery address
d) Date e) Contact Person Name & Number




What is our delivery policy?


For any order below $50, there will be a delivery fee of $10 For any order $50 and above, there will be a delivery fee of $6 For Express delivery (Within 2 hours), $15 delivery fee will be added into the price For Weekend Delivery, $20 delivery fee will be added into the price For Premium delivery (Weekends and Public Holidays) within 2 hours, $30 delivery fee will be added into the price The delivery charges for the various areas are as follow: Marina Bay Sands, $15 Changi Airport, $20 PSA Building, $12 Jurong Island, $20 Changi Airport Cargo, $20 Airline Road, $12 Tuas Area, $20 Sentosa, $15 For a Re-direction of location, $10 delivery fee will be included




What is our substitution policy?


In the event of the need to substitute a certain product item or flower, we will substitute it with a equal or higher value product / flower The following may affect substitution: 1. Colours of Fresh flowers 2. Decorative elements (Plushies, Baskets, Vases, etc) 3. Fresh Fruits (Seasonal) 4. Hamper items (Chocolates, Diapers, Essences, Snacks, Wines)





Duly Florist & Enterprise Company

18 Sin Ming Lane #02-02, Midview City (S) 573960

Tel: 6659 1008 |  Fax: 6659 1009

Email: sales@dulygift.com.sg

© 1983 - 2020 by Duly Florist. All Rights Reserved.