Support
What are the delivery time slots and charges like?
Our delivery time slots are as follow:
1. 9am - 5pm ($6)
2. Express delivery charges within 2 hours between 9am - 5pm ($15)
3. Premium delivery charges starting from Saturday 2pm till Sunday 2pm ($25)
4. Premium Express delivery charges(Within 2 hours) starting from Saturday 2pm till Sunday 2pm ($30)
5. After office hours (9am - 5pm), Monday to Friday (6pm - 9pm), ($20), not inclusive of express charges**
6. Early Delivery Hours during Monday - Saturday 7am to 9am [must order before 5pm in the previous day] ($15)
7. Early Delivery Hours during Weekends (Sunday & Public Holidays: 7am - 9am), ($25)
The delivery charges for the various areas are as follow:
Sentosa, $15
Tuas Area, $20
Airline Road, $12
PSA Building, $10
Jurong Island, $20
Changi Airport, $20
Marina Bay Sands, $15
Changi Airport Cargo, $20
Locations that require us to enter ERP (Electronic Road Pricing), we will be following the charging rates accordingly to the timing we deliver**
**Do note that we do not charge GST**
How can i purchase a personalized floral arrangement?
You can do so through the following steps:
1. Call us at 6659 1008
2. Drop us an email at sales@dulygift.com.sg with the various details,
a) Choice of flower (inclusive of colour)
b) Budget
c) Delivery address
d) Date
e) Contact Person Name & Number
Do you deliver everyday?
Weekdays: Mon - Fri, 10am - 5pm
Weekends: Sat 10am - 12pm
We are closed on Sunday and Public Holidays.
What is our delivery policy?
For any order below $50,
there will be an additional delivery fee of $10
For any order $50 and above,
there will be a delivery fee of $6 after office hours (9am - 5pm)
For Express delivery,
$15 delivery fee will be added into the price
For Premium delivery (Weekends and Public Holidays),
$25 delivery fee will be added into the price
For Premium delivery (Weekends and Public Holidays) within 2 hours,
$30 delivery fee will be added into the price
The delivery charges for the various areas are as follow:
Marina Bay Sands, $15
Changi Airport, $20
PSA Building, $12
Jurong Island, $20
Changi Airport Cargo, $20
Airline Road, $12
Tuas Area, $20
Sentosa, $15
For a Re-direction of location, $10 delivery fee will be included
What is our substitution policy?
In the event of the need to substitute a certain product item or flower,
we will substitute it with a equal or higher value product / flower
The following may affect substitution:
1. Colours of Fresh flowers
2. Decorative elements (Plushies, Baskets, Vases, etc)
3. Fresh Fruits (Seasonal)
4. Hamper items (Chocolates, Diapers, Essences, Snacks, Wines)
What is our discount policy?
We would appreciate you to think through before purchasing the right product or floral arrangement
No cancellation is allowed once ordered
