Frequently asked questions
What are the delivery time slots and charges like?
Our delivery time slots are as follow:
1. 9am - 5pm ($6)
2. Express delivery charges within 2 hours between 9am - 5pm ($15)
3. Premium delivery charges starting from Saturday 2pm till Sunday 2pm ($25)
4. Premium Express delivery charges(Within 2 hours) starting from Saturday 2pm till Sunday 2pm ($30)
5. After office hours (9am - 5pm), Monday to Friday (6pm - 9pm), ($20), not inclusive of express charges**
6. Early Delivery Hours during Monday - Saturday 7am to 9am [must order before 5pm in the previous day] ($15)
7. Early Delivery Hours during Weekends (Sunday & Public Holidays: 7am - 9am), ($25)
The delivery charges for the various areas are as follow:
Sentosa, $15
Tuas Area, $20
Airline Road, $12
PSA Building, $10
Jurong Island, $20
Changi Airport, $20
Marina Bay Sands, $15
Changi Airport Cargo, $20
Locations that require us to enter ERP (Electronic Road Pricing), we will be following the charging rates accordingly to the timing we deliver**
**Do note that we do not charge GST**
How can i purchase a personalized floral arrangement?
You can do so through the following steps:
1. Call us at 6659 1008
2. Drop us an email at sales@dulygift.com.sg with the various details,
a) Choice of flower (inclusive of colour)
b) Budget
c) Delivery address
d) Date
e) Contact Person Name & Number
What is our delivery policy?
For any order below $50,
there will be a delivery fee of $10
For any order $50 and above,
there will be a delivery fee of $6
For Express delivery (Within 2 hours),
$15 delivery fee will be added into the price
For Weekend Delivery,
$20 delivery fee will be added into the price
For Premium delivery (Weekends and Public Holidays) within 2 hours,
$30 delivery fee will be added into the price
The delivery charges for the various areas are as follow:
Marina Bay Sands, $15
Changi Airport, $20
PSA Building, $12
Jurong Island, $20
Changi Airport Cargo, $20
Airline Road, $12
Tuas Area, $20
Sentosa, $15
For a Re-direction of location, $10 delivery fee will be included
What is our substitution policy?
In the event of the need to substitute a certain product item or flower,
we will substitute it with a equal or higher value product / flower
The following may affect substitution:
1. Colours of Fresh flowers
2. Decorative elements (Plushies, Baskets, Vases, etc)
3. Fresh Fruits (Seasonal)
4. Hamper items (Chocolates, Diapers, Essences, Snacks, Wines)
